Elated with the award, Southern Sun Ikoyi General Manager Mr. Mark Loxley, attributed the hotel’s success to “fantastic team effort, quality customer service and the dedication of staff and management in providing a continuous high level of superior guest service”. Mr Loxley continued that, the award will “further motivate staff and management to continue in efforts in maintaining the status of high quality service delivery at all times”.

The award which was developed to identify, highlight and reward excellence throughout the global hospitality industry, determines the finest hotels and hospitality companies in the world. Offering the most visible international platform for providing reviews of travel related content, the Trip Advisor award is judged by the vast number of guests who visit any named hotel, their comments and reviews about the hotel are posted onto the international travel website which is visible to millions of travellers from around the world.

The Southern Sun Ikoyi hotel standard was appraised by guests on a whole range of hospitality disciplines namely; service delivery, cleanliness, efficiency, security, comfort, value for money, superb culinary reputation, and sophisticated ambience amongst other points. The hotel’s particular warm response to all comments and queries posted onto the website earned them excellent ratings with guests.

 

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