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If you are a manager you shouldn’t have to shout at colleagues to show your authority. That will only weaken your authority, revealing a lack of maturity and your inability to handle pressure. Rather try a few of these tips next time you see red.
Don’t attack the person
If you’re not happy or satisfied with a certain task or situation don’t take it out on the person involved. Put yourself in that person’s shoes for a moment and consider how unpleasant it would be if you were the person being yelled at when it’s clear that your frustration is with the project. Attacking your co-workers won’t solve anything but it will make things worse.
Choose your voice
While you may not be yelling, your tone of voice could be degrading, sarcastic or angry. Remember that you’re human with feelings and so are your team mates. Use a calm, assertive and logical tone of voice for any criticism or feedback you feel needs to be given. Anything said in anger will only weaken your standing with your team.
If someone said something that upset you, ask them to repeat what they’ve just said and respond in a calm manner. If what was said was untrue, respond calmly with the facts.
Chat to your team
People differ and there will always be someone that you don’t quite see eye to eye with. Consider getting to know that person better as this will also help you understand them better when it comes to work. If you know that they’re particularly knowledgeable about a certain topic, ask for their opinion and show that you appreciate it. You might find that your working relationship improves after talking to them.
Know when to defuse a situation
You might get your tone of voice right and stay calm in a difficult situation, but Sometimes heated situations arise where you might not have all the answers. If your CEO for example asks you about an instance that you don’t quite understand, maintain your composure and buy yourself time by asking relevant questions. When you understand the bigger picture you’ll be better equipped to provide answers. Doing this will build a good rapport with your employer and co-workers.